Return and Exchange Policy

Welcome to Madhisilks.com! Your satisfaction is our top priority. Please review our return and exchange policy carefully to understand your rights and responsibilities.

Return Policy

At Madhisilks.com, we strive to offer a smooth and hassle-free return and exchange process to enhance your shopping experience. If you are not fully satisfied with your purchase, you may return or exchange the item(s) under the following conditions:

• Eligibility: Items must be returned within 30 days of the delivery date.
• Condition: Products should be unused, unworn, and in their original packaging with all tags and labels attached.
• Exclusions: Certain items, such as personalized products, final sale items, and perishable goods, are not eligible for returns or exchanges.

How to Return an Item

1. Initiate Return: Reach out to our customer service team at support@madhisilks.com, providing your order number and reason for return.
2. Return Authorization: Upon approval, you will receive a Return Authorization (RA) number along with instructions for the return.
3. Packaging: Pack the item(s) securely in their original packaging and include the RA number inside the package.
4. Shipping: Send the package to the return address provided in the instructions. Please note that customers are responsible for the return shipping costs unless the item received was damaged or incorrect.

Refunds

• Processing Time: Once the return is received and inspected, we will process the refund within 5-7 business days.
• Method of Refund: Refunds will be credited to the original payment method. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
• Restocking Fee: A restocking fee of 10% may be applied for items that are not returned in their original condition.

Exchanges

1. Initiate Exchange: Contact our customer service at support@madhisilks.com with your order number and details of the item you wish to exchange.
2. Product Availability: Exchanges are subject to the availability of the desired product. If the item is unavailable, we will offer you store credit or a refund.
3. Processing Time: After receiving the returned item, we will process the new order within 3-5 business days.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately at help@madhisilks.com with your order number and photos of the damage. We will promptly arrange for a replacement or provide a full refund at no extra cost.

Contact Us

For any inquiries or concerns regarding our return and exchange policy, please contact our customer service team at support@madhisilks.com or call us at (+91)788 033 4777. We are here to help ensure a smooth and enjoyable shopping experience.

Thank you for shopping at Madhisilks.com!